Wednesday, June 13, 2012

Benefits of a Project Manager



The Advantages of Having a Project Manager
Skilled project managers are invaluable to businesses implementing complex, project-based processes completed by teams of workers. This specialty fulfills an increasingly important role in countless companies. With thousands of project manager openings currently posted on major job-search sites, it's clear that project management is one of today's fastest-growing professions.

Project Management in Business
The project manager's role varies according to industry and individual business, but at its heart, project management entails balancing a project's timeframe, budget and overall scope as the team works to meet its objectives. Project managers oversee the individual tasks that move a project toward completion, so its ultimate success or failure depends in large part on the project manager's competency.
In companies where projects are frequently late, over budget or fail to meet their objectives, hiring a skilled project manager can improve productivity and morale - and often leads to greater profitability.

A Project Manager's Role
Generally, a project manager's assignments fall under the wide umbrella of "keeping a project on goal." This can mean working with a wide variety of people, from C-level executives to hourly support staff.
A project manager must define what a project will achieve - and then ensure it meets those goals. The first step is to estimate the time, human and capital resources, and steps needed. Then, the project manager forms the teams to carry out the tasks - and leads them toward completion. Project managers provide much-needed direction to ensure that at every phase of the project, each contributor knows what's expected.
Project managers communicate with upper management and outside vendors and clients as needed. In fact, proactive communication is one of a project manager's most important functions.

Project Definition - From the Start
Defining the concept, goals, approach and reason for a given project is crucial to its success. Before launch, the project manager communicates these definitions to stakeholders and obtains their agreement and support. All resources, risks and benefits are identified, and contingency and communication plans are outlined.
The project plan, budget and schedule are based on available resources, deliverables, and company or client priorities. Project managers typically use professional software packages in the complex planning and monitoring stages. Network diagrams illustrate the project's critical paths to completion.
Project managers monitor the project at each stage, analyzing progress and communicating to upper management and others involved, including sub-contractors in external organizations. As goals change or unexpected risks arise, the plan is amended to reflect scheduling, budget and other modifications.

Project Managers and Motivation
Good project managers provide the motivation team members need to help bring a project to successful completion. Among the advantages of having a project manager:
Poor project management can create stress among project contributors and lead to higher turnover.

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Most people are happier working on productive teamswith good communication and clearly-defined goals.
Good project managers use established processes to proactively deal with the surprises and challenges that come with any complex project.
When team members see a competent leader handling each crisis, it can be inspiring and motivating. Workers who know that clear direction and communication will be part of their job every day more likely to perform at their best.
Leadership: An Important Project Manager Attribute
Because teams need strong leaders, the most successful project managers are also decisive, inspiring leaders. When these essential skills are lacking, morale and productivity can drop, along with sales and profits.

Project Manager Skill Set
Strong project managers are proficient in these areas:
Math and analysis
Delegation
Organization
Coordination
Technical ability
Communication
Along with the essential skills above, outstanding project managers usually possess these work style traits:
Flexibility
Assertiveness
Confidence
Extroversion
Risk tolerance
Composure, especially under pressure
Decisiveness
Companies Need the Advantages of Project Managers

Few companies can fulfill sales and profit goals, efficiency and productivity objectives, and shareholder expectations without skilled project managers. An excellent project manager's leadership can result in higher morale, a greater sense of ownership and professionalism among team members, and increased productivity and profitability.

Tuesday, June 12, 2012

What is an Owners Rep


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What is an Owner’s Rep
In a nutshell, the owner’s rep controls the design and development process, making sure that the owner’s best interests are at the heart of every decision made.  These professionals are typically versed in both design and construction, pulling from their varied experiences to solve problems and offer creative solutions.  The owner’s rep will control the overall coordination effort between the design team members, ensuring that the most important topics receive the proper attention and resolution.  During the construction phase, the owner’s rep will spend significant time on the construction site, again recognizing and solving conflicts.  When complicated issues arise, the owner’s rep will explore all of the options, distill the information, and provide the owner with a concise set of options, clearly defined, along with a recommended course of action. 
You may be wondering why I am such a strong proponent of the owner’s rep.  Do I have an ulterior motive?   Not really.  My position on this subject stems from seeing so many projects go awry due to the absence of this critical team member.  I have seen poor decisions made by owners simply because they did not fully or accurately understand the issues.  I have seen landscape architects influence interior design because of their strong personalities, and not because of their skills in the area.  I have seen qualified professionals retreat into doing only what they have to do, and not what they could do during the design process, fearing the potential fallout of future liability from their actions.  An owner’s rep is focused on fighting for the owner, making sure that the owner wins.
Tangible Example
On a recent project, our firm was asked to join the design team late – I mean really late – in the design process.  The rest of the design team had just completed their 65% Construction Documents issue to the owner, with construction documents being the last major phase in the design process before submitting for final permit.  In other words, the entire hotel was practically completed and we were just being brought on to begin our work.  To further complicate matters, this particular property had an aggressive food and beverage program which, due to our lack of involvement to that point, had not been considered in the design effort. 
When I first looked at the space that was earmarked for food and beverage functions (i.e. the kitchens, dining spaces, bars, and support spaces), it was painfully evident that the space allocated was insufficient in size, configuration, and location.  It was one of the worst spaces I have seen, and this sub-par design was clearly the result of our absence until such a late stage in the design process.
Though the situation was less than desirable, we had a job to do.  We jumped in and began working with the owner to implement the desired food and beverage program in the designated space.  The space was full of columns, had a single narrow access to and from the restaurant and banquet areas, and even had a stairway in the center of the space for access to a second floor mechanical mezzanine.  As we began developing possible conceptual designs (yes, I said conceptual designs in the midst of construction documents), it was clear that the obstacles – or design drivers – in their existing configuration were too limiting.  Something would have to change.  The designs that we forwarded to the rest of the team were quickly met with resistance by the other disciplines.  They were just about done with their work and did not want to make any changes to the drawings that, from their perspective, had been resolved long ago. 
In one specific instance, I recall an inquiring phone call that I placed to the architect which quickly turned confrontational.  One of our designs (which had received approval from the foodservice operator) would have required the relocation of a column in the kitchen.  Though it was undesirable to relocate columns at this stage of the game, it could be done.  In fact, several columns throughout the property were already being relocated at the time.  I do not suggest relocating a column on a whim, realizing the impact of time and cost for all involved.  In this instance, however, the relocation was justified.  As my the architect grew more intense, and more heated, during our conversation, I tried to explain my justification for the design and the proposed column relocation.  Following the presentation of my logic, I was met with a hostile “why should I move my column just to accommodate your ware washing layout.  Whoa, whoa …. time out!  His column?  My soiled dish table?  Isn’t it the owner’s?  His response, whether he realized it or not, was a classic example of how the design and coordination processes deteriorate when the owner’s rep is removed from the equation.  An owner’s rep, had one been involved in the project I described above, would have redirected the team’s focus based on the best interests of the owner. 
Bring ‘em Back
Maybe the layout I had proposed was so critical to the execution of the food and beverage program that the relocated column was justified.  On the other hand, maybe the cost of relocating the column and the delay for re-engineering the building was not justified.  I am less worried about the answer and more concerned about the process.  In the example I have shared, the one who lost was the owner, regardless of the final outcome.  Why were two members of the design team left to “battle it out” over an issue, isolated from the rest of the development team?  Who is to say that we were basing our decisions on the most relevant criteria?
I believe that it is time to bring the owner’s rep back, or at least someone qualified and designated to fill that role.  Their insight, experience, guidance, and complete loyalty are essential to ensure that the owner’s best interests are always the prime consideration for every decision throughout the development process.  Even one of these issues can result in impacts of six, seven or eight figures.  To be honest, I have rarely seen a project where a qualified owner’s rep’s fee was not justified.  Excluding the owner’s rep is short-sighted.  Generally speaking, the quality of the design process has steadily declined since their wide-spread absence in the mid-1990s.  I for one am anxiously awaiting the return of the owner’s rep, the missing link.

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http://www.hotel-online.com/News/PR2006_1st/Mar06_OwnersRep.html

Monday, June 11, 2012

Builders working with Real Estate Agents



Rules of Engagement.
Roger shares his own Top 5 list for attracting the best Realtors and developing lasting and profitable working relationships with them.
#1.  Find and court the top selling Realtors and their broker.  “I like to start from the top down.  I like to find out who the best selling agents – not listing agents – are and approach them and their broker jointly.”
#2.  Educate new Realtors as to what you have to offer. “Show them the advantages to working with new home sales, because they don’t get that in real estate school.
#3.  Treat Realtors as part of your extended sales team.  “Get their email and send them updates, but make sure you understand what kind of updates they want and how often as individuals.  Don’t try to send blanket communications; treat them with the same respect you would a client.  Use the phone.”
#4.  Don’t try cheap tricks.  “Don’t throw money into outlandish incentives to Realtors; it actually will alienate the ‘super-pros.’ Remember, on the face of the contract we have to show commissions paid to outside brokers.  Savvy buyers won’t flinch at a 3% commission, but you start throwing in incentives and discounts to outside agents, that throws up a red flag to smart buyers and it can work against you.”
#5.  Make every sale a Big Deal.  “Use a little showmanship.  Instead of mailing their copy of the sales agreement to the Realtor and broker, deliver it by hand.  Walk into their office with a logo cup from your building company filled with Kisses and with a helium balloon tied to it imprinted with ‘We love our Realtors!’  Make it a Grand Event.  All the other agents are going to see that balloon flying around and will want to get with the program.”
However you do it, forging strong relationships with top-selling Realtors just makes sense.  And, in today’s market, can’t you use as many ‘feet on the street’ as you can get to market you homes?

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Thursday, June 7, 2012

Asking for a Referral

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How to Get a Job Referral
How can you get a referral for a job? Start by checking for connections at the company onLinkedIn. Search by company name, then click on the company you're interested in. You'll see a list of contacts in your network who may be able to assist.
The best type of referral for a job is an employee referral, however clients, vendors, and other people who are connected with the company may be able to assist, as well.
Where to Find People to Refer You
There are also other websites you can use, in addition to LinkedIn, to easily find your connections at companies:
StartWire helps you tap your professional connections. You can ask your Facebook friends or LinkedIn connections to help you with the job. When you search for jobs, you can see the connections you have at companies, and then send them a message to see if they can help.
Use SimplyHired.com's Who Do I Know? tool and you can see who you are connected with on LinkedIn and Facebook at companies of interest. Those connections may be glad to give you a referral.
BranchOut is a Facebook app that helps you find your friends at companies of interest. Search by company name and you'll see a list of your Facebook friends at the company. Then you can message them to see if they can assist with your applications.
Jibe is a job site that helps you tap your social networking contacts to find a job. Jibe pulls your Facebook or Linkedin connections' work information from their profiles, allowing you to quickly browse the connections you already have through personal contacts to various companies.
How to Ask for a Referral
You can ask for a referral by sending an old-fashioned letter, by sending an email message, or by sending a message on a networking site like LinkedIn or Facebook. It's better to ask in writing, whichever way you choose, instead of over the phone. That way the potential referrer has time to think over if and how they can refer you for a job. It's also easier to decline in writing than during a phone conversation.
When you ask someone to refer you, don't ask "Could you write a reference letter for me?" or "Can you refer me?" Just about anyone can write a letter or say they'll refer you.
The problem can be what they are going say. Rather, ask "Do you feel you know my work well enough to refer me for a job at your company?" or "Do you feel you could give me a referral?" That way, your referrer has an out if they are not comfortable providing a referral for you and you can be assured that those who say "yes" will be enthusiastic about your performance and will write a positive letter or give you a strong endorsement.
Especially when you don't know the person you're asking very well or if they aren't familiar with your current work history, offer to provide an updated copy of your resume and information on your skills and experiences so the reference provider has current information to work with.
Referral Letter Examples
Not sure how to ask for a referral? Review examples of referral letters for suggestions on asking for a referral, using referrals in your cover letters, and saying thank you for a job referral.

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Wednesday, June 6, 2012

Benefits of a Project Manager



  1. Better efficiency in delivering services: Project management provides a “roadmap” that is easily followed and leads to project completion. Once you know where to avoid the bumps and pots holes it stands to reason that you’re going to be working smarter and not harder and longer.
  2. Improved/increased/enhanced customer satisfaction: Whenever you get a project done on time and under budget, the client walks away happy. And a happy client is one you’ll see again. Smart project management provides the tools that enable this client/manager relationship to continue.
  3. Enhanced effectiveness in delivering services: The same project management strategies that allowed you to successfully complete one project will serve you many times over.
  4. Improved growth and development within your team: Positive results not only command respect but more often than not inspire your team to continue to look for ways to perform more efficiently.
  5. Greater standing and competitive edge: This is not only a good benefit of project management within the workplace but outside of it as well; word travels fast and there is nothing like superior performance to secure your place in the marketplace.
  6. Opportunities to expand your services: A by-product of greater standing. Great performance leads to more opportunities to succeed.
  7. Better Flexibility: Perhaps one of the greatest benefits of project management is that it allows for flexibility. Sure project management allows you to map out the strategy you want to take see your project completed. But the beauty of such organization is that if you discover a smarter direction to take, you can take it. For many small-to-midsize companies, this alone is worth the price of admission.
  8. Increased risk assessment: When all the players are lined up and your strategy is in place potential risks will jump out and slap you in the face. And that’s the way it should be. Project management provides a red flag at the right time: before you start working on project completion.
  9. Increase in Quality: Goes hand-in-hand with enhanced effectiveness
  10. Increase in Quantity: Often the result of better efficiency, a simple reminder regarding the benefits of project management.
By implementing fundamental project management strategies, you will narrow your focus, reach desired goals and achieve said goals with specific time and cost perimeters.

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